Professional
My professional work has been mostly about people and systems: how institutions function, how technology changes work, and how people make sense of complexity.
My professional work has been mostly about people and systems: how institutions function, how technology changes work, and how people make sense of complexity.
Professional Background
My career has included work in higher education, aviation, and enterprise systems consulting.
In higher education, I worked in registration, admissions, student affairs, and academic administration at community colleges, public universities, and PhD-granting institutions.
As a consultant, I work with colleges and universities using Banner Student and related systems, including within SaaS environments. My work includes implementation support, process analysis, training, testing, troubleshooting, communication, and change support. I have also been involved in developing implementation methodology.
At the center of this work is the human use of technology: bridging language between technical teams and functional users, clarifying needs, understanding constraints, and helping complicated systems make sense to the people who depend on them.
I also help colleagues understand and use AI in practical ways, think more clearly about change management, and become more confident as informal change practitioners in their own work.
Areas of Experience
Higher Education Systems
Student records, registration, admissions, academic processes, student affairs and institutional operations
Enterprise Systems & SaaS
Functional consulting, implementation support, process analysis, testing, training, and change support.
Communication & Translation
Bridging language between technical teams, functional users, leadership, and people affected by systems change.
Human Use of AI
Helping colleagues and customers understand and use AI in practical ways without losing the human context.
Change Management
Helping people understand change, anticipate impacts, and become informal change practitioners in their work.
Presentations & Facilitation
Developing and delivering presentations and learning experiences for professional, educational, and community audiences.
Presentations and Speaking
I have developed and delivered presentations for higher education professionals, colleagues, and community audiences on topics related to systems, change, communication, leadership, caregiving, constraint, and the human side of technology.
I'm especially interested in presentations that help people make sense of complexity without losing sight of the human beings inside it.
Possible Presentation Topics
Topics can be adapted for professional teams, educational audiences, community groups, and
caregiver-centered conversations.
UNREDUCED: Living inside constraint without shrinking with it
The human side of systems change
Practical AI use for real work
Becoming an informal change practitioner
Informal Leadership: Leading from Within
Caregiving, identity, and the size of a life